Returns & Exchanges

We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.

Our returns policy

Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases for an exchange, credit note or refund. These timeframes apply to change-of-mind returns only and do not limit your rights under the Consumer Guarantees Act 1993, which apply to faulty or misdescribed goods. Original freight charges are non-refundable for change-of-mind returns. If the item is faulty, we will cover reasonable return shipping costs in line with our obligations under the Consumer Guarantees Act 1993.

Qualify for a change-of-mind return:

To qualify for a change-of-mind return:
1) You must provide valid proof of purchase

2) Items must be unused, in original condition, and in original packaging with all labels and tickets attached.

For hygiene reasons, we cannot accept change-of-mind returns on pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters, or other bedding and personal items. This does not affect your rights under the Consumer Guarantees Act 1993 if the product is faulty.

This applies for full price items and sale items. Seconds items cannot be returned.

You may return items to your nearest Bed Bath & Beyond store, or send them (with the completed returns slip) to:

Bed Bath & Beyond – RETURNS

5 Chonny Crescent, Wiri, Auckland 2102

For assistance, call us toll-free on 0800 002 676.

Terms and Conditions

This policy applies to all purchases made in-store or online from Bed Bath & Beyond Ltd (BBB).
Refunds and exchanges will be processed using the same payment method as the original purchase. The original physical or digital card must be presented.
Credit notes do not expire.
Valid proof of purchase includes an original till receipt, bbb&me email receipt, online invoice/packing slip, or a bank statement showing the date, store, and amount.
Original freight charges are non-refundable for change-of-mind returns. If the item is faulty, BBB will cover reasonable return shipping costs.
If a product is faulty, BBB will meet its obligations under the Consumer Guarantees Act 1993, which may include repair, replacement, or refund depending on the fault.
BBB reserves the right to decline a return if goods are not in original condition or the above requirements are not met.
For change-of-mind postal returns, BBB is not responsible for items lost in transit. We recommend using a tracked service.

Find quick answers to our most common questions about orders, delivery, returns, exchanges, and more. If you need more help, our customer service team is here for you.

General Shipping & Delivery Placing Orders Returns & Exchanges Click & Collect

Once your order has been placed, you’ll receive an email confirming we have received it and are processing it. Orders are delivered by NZ Post, Bascik, and Kiwi Oversize, and standard delivery usually takes 5–10 business days. Rural delivery can take up to an extra 5 business days.

Please contact our Bed Bath & Beyond customer service team via email, phone or live chat as soon as possible with your order number and the correct delivery address. If your order has already shipped, it can be difficult to change as the courier needs to be contacted.

Please contact our team via phone, live chat or email as soon as possible. If your order has already been dispatched changes and cancellation may not always be possible.

Once an order has been placed, changes can’t be made. The order would need to be cancelled, then you can place a new order.

This can happen if the courier has not picked up or scanned your parcel yet. Please check again in a few hours, or wait overnight for the tracking to update.

You can learn more on the Click & Collect page. Click & Collect is available in the majority of stores, excluding Sylvia Park Mall.

Add your items to cart, then choose Click & Collect at the delivery step and select your preferred collection store. You’ll receive an email confirming your order, then another update when your order is ready to collect.

No, Click & Collect is free on all orders.

Bed Bath & Beyond have an main distribution centre in Auckland that fulfil online orders. Sometimes, due to stock availability, your order may be sent from more than one location including our 54 stores. You won’t be charged extra shipping if your order is split. If your order is a Click & Collect it can also be split if the store has no stock of an item you want.

You’ll need your order number. If someone else is collecting your order they're need to also show proof of order number and details on what was in the order.