Click & Collect

Found something you love? Place your order online and let our team take care of the rest. We’ll prepare your items and send you an email as soon as everything is ready to collect from your selected store.

Click & Collect Made Easy

Shop online and collect your order from a Bed Bath & Beyond store near you with our convenient Click & Collect service. It’s a simple way to shop our range at a time that suits you, without paying for delivery. Select your preferred store at checkout, and we’ll keep you updated while your order is prepared.

Which stores offer Click & Collect?
We are offering Click & Collect in majority of our stores across the country now. We currently do not offer Click & Collect in the following stores Sylvia Park Mall Store.

How does it work?
Shop our great range of products and add everything you love to your cart. Once you get to the delivery step choose Click & Collect and select your preferred store as the collection location. Complete the checkout process and you will receive an email to confirm that we have received your order.

Sit back & relax while we get your order ready for you. We will update you along the way and let you know when you can collect your order.

How long will my order take to be ready?
If your order is being prepared at your chosen collection store this can take 1-3 business days to be ready. However if your local store doesn't have the stock for your order, your order will be prepared by one of our distribution hubs. This can take up to 3-5 business days to be ready. Please wait for an email confirming your order is ready for collection before going to your selected store.

Are there any shipping charges for Click & Collect?
No, we are happy to say that there is no shipping charge for all Click & Collect orders.

What times can I collect my order?
Collections can be made during the stores opening hours.

What do I need when I pick up my order and what is the process?
You will need to provide your order number. Let our friendly staff know you are there to make a collection, and give them your order number. They are easy to spot in their green aprons.

If I can't pick up my order can I nominate somebody else to collect for me?
Yes your nominated person just needs your order confirmation number and order details. They can make the collection on your behalf.

I have furniture in my order what do I need to know?
Please make sure your vehicle will fit the furniture you have purchased. If you have purchased an item that is heavy and oversized, you may need to bring a support person to assist with getting the item into your vehicle.

Contact Us Find A Store

Find quick answers to our most common questions about orders, delivery, returns, exchanges, and more. If you need more help, our customer service team is here for you.

General Shipping & Delivery Placing Orders Returns & Exchanges Click & Collect

Once your order has been placed, you’ll receive an email confirming we have received it and are processing it. Orders are delivered by NZ Post, Bascik, and Kiwi Oversize, and standard delivery usually takes 5–10 business days. Rural delivery can take up to an extra 5 business days.

Please contact our Bed Bath & Beyond customer service team via email, phone or live chat as soon as possible with your order number and the correct delivery address. If your order has already shipped, it can be difficult to change as the courier needs to be contacted.

Please contact our team via phone, live chat or email as soon as possible. If your order has already been dispatched changes and cancellation may not always be possible.

Once an order has been placed, changes can’t be made. The order would need to be cancelled, then you can place a new order.

This can happen if the courier has not picked up or scanned your parcel yet. Please check again in a few hours, or wait overnight for the tracking to update.

You can learn more on the Click & Collect page. Click & Collect is available in the majority of stores, excluding Sylvia Park Mall.

Add your items to cart, then choose Click & Collect at the delivery step and select your preferred collection store. You’ll receive an email confirming your order, then another update when your order is ready to collect.

No, Click & Collect is free on all orders.

Bed Bath & Beyond have an main distribution centre in Auckland that fulfil online orders. Sometimes, due to stock availability, your order may be sent from more than one location including our 54 stores. You won’t be charged extra shipping if your order is split. If your order is a Click & Collect it can also be split if the store has no stock of an item you want.

You’ll need your order number. If someone else is collecting your order they're need to also show proof of order number and details on what was in the order.