Customer Service
We’re here to make shopping with Bed Bath & Beyond easy and enjoyable. Whether you need help with an order, delivery, returns, exchanges, or have a general product question, our team is here to support you and make things as simple as possible.
Frequently Asked Questions
FAQs
Find quick answers to our most common questions about orders, delivery, returns, exchanges, and more. If you need more help, our customer service team is here for you.
Where is my order?
Once your order has been placed, you’ll receive an email confirming we have received it and are processing it. Orders are delivered by NZ Post, Bascik, and Kiwi Oversize, and standard delivery usually takes 5–10 business days. Rural delivery can take up to an extra 5 business days.
Can I change my address once I have placed my order?
Please contact our Bed Bath & Beyond customer service team via email, phone or live chat as soon as possible with your order number and the correct delivery address. If your order has already shipped, it can be difficult to change as the courier needs to be contacted.
Can I cancel my order?
Please contact our team via phone, live chat or email as soon as possible. If your order has already been dispatched changes and cancellation may not always be possible.
Can I change my order?
Once an order has been placed, changes can’t be made. The order would need to be cancelled, then you can place a new order.
When I go to track my order it has no status?
This can happen if the courier has not picked up or scanned your parcel yet. Please check again in a few hours, or wait overnight for the tracking to update.
I can see you offer Click & Collect, where can I learn more about this?
You can learn more on the Click & Collect page. Click & Collect is available in the majority of stores, excluding Sylvia Park Mall.
How does Click & Collect work?
Add your items to cart, then choose Click & Collect at the delivery step and select your preferred collection store. You’ll receive an email confirming your order, then another update when your order is ready to collect.
Is there a charge for Click & Collect?
No, Click & Collect is free on all orders.
Why has my order been split?
Bed Bath & Beyond have an main distribution centre in Auckland that fulfil online orders. Sometimes, due to stock availability, your order may be sent from more than one location including our 54 stores. You won’t be charged extra shipping if your order is split. If your order is a Click & Collect it can also be split if the store has no stock of an item you want.
How can I find the location of your stores?
You can use the Store Locator on our website to find your nearest store, including store pages by region and location.
What do I need to collect my Click & Collect order?
You’ll need your order number. If someone else is collecting your order they're need to also show proof of order number and details on what was in the order.
