Help & FAQ

Need a hand? Find answers to our most common questions, including delivery, returns, Click & Collect, orders, payments and more. Our Help & FAQs page is here to make shopping with us simple and stress-free.

Use our Help & FAQs below to find detailed support across the full online shopping process, including account access, order placement, payment processing, delivery options, Click & Collect fulfilment, returns, exchanges and bbb&me membership. You’ll find guidance on order tracking, address updates, split shipments, freight charges, product availability, store stock visibility and common checkout issues, with clear next steps if you need further support from our customer service team. Still can't what you're looking for? Contact Us.

Find quick answers to our most common questions about orders, delivery, returns, exchanges, and more. If you need more help, our customer service team is here for you.

General Shipping & Delivery Placing Orders Payments Returns & Exchanges Click & Collect

Once your order has been placed, you’ll receive an email confirming we have received it and are processing it. Orders are delivered by NZ Post, Bascik, and Kiwi Oversize, and standard delivery usually takes 5–10 business days. Rural delivery can take up to an extra 5 business days.

Please contact our Bed Bath & Beyond customer service team via email, phone or live chat as soon as possible with your order number and the correct delivery address. If your order has already shipped, it can be difficult to change as the courier needs to be contacted.

Please contact our team via phone, live chat or email as soon as possible. If your order has already been dispatched changes and cancellation may not always be possible.

Once an order has been placed, changes can’t be made. The order would need to be cancelled, then you can place a new order.

This can happen if the courier has not picked up or scanned your parcel yet. Please check again in a few hours, or wait overnight for the tracking to update.

You can learn more on the Click & Collect page. Click & Collect is available in the majority of stores, excluding Sylvia Park Mall.

Add your items to cart, then choose Click & Collect at the delivery step and select your preferred collection store. You’ll receive an email confirming your order, then another update when your order is ready to collect.

Bed Bath & Beyond have an main distribution centre in Auckland that fulfil online orders. Sometimes, due to stock availability, your order may be sent from more than one location including our 54 stores. You won’t be charged extra shipping if your order is split. If your order is a Click & Collect it can also be split if the store has no stock of an item you want.

You can use the Store Locator on our website to find your nearest store, including store pages by region and location.

You’ll need your order number. If someone else is collecting your order they're need to also show proof of order number and details on what was in the order.