Orders & Delivery

We aim to make placing your order and receiving your delivery as simple and convenient as possible. An order made via this site (“Order”) is an offer to purchase one or more products.

Orders & delivery information

NZ Delivery Freight

Orders of standard items up to $200 $8.00

Orders of standard items over $200 FREE*

Bulky Shipping $79

* Registered customers

All prices are for shipping within New Zealand. Currently we only ship within New Zealand.

All standard items are standard as regards freight except items marked Bulky where those specific charges apply.

For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and D'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.

Delivery Method

Online orders are delivered using a combination of NZ Post, Bascik, Mainfreight 2Home, Fliway and Kiwi Oversize, depending on the size and type of item being shipped. All deliveries include tracking where available.

Please allow 3–5 business days for delivery, although this timeframe is an estimate only. Rural deliveries may take up to an additional 5 business days.

Please note that NZ Post, Bascik, Mainfreight 2Home, Fliway and Kiwi Oversize, only deliver to residential or business addresses. Unfortunately, PO Boxes are not accepted for security and delivery reasons.

If no one is available at the delivery address, parcels may be left in a safe place at the driver’s discretion, or the carrier may leave instructions for re-delivery or collection,depending on the courier and service used.

What are my options if my delivery is missed?

Depending on the carrier and location, you may have one of the following options:

Collection from a nearby courier depot or collection point
Re-direction to another address (for example, your workplace)
Re-delivery to the original address

To avoid delays or inconvenience, we recommend providing a delivery address where parcels can be safely received during business hours where possible.

Please note: Delivery options and re-delivery processes may vary depending on the courier service used.

Order & Delivery Policy

An order made via this site ("order”) is an offer to purchase one or more products.

When we receive a valid order from you, we will accept this offer by confirming via email, on the next working day, that we have received and are processing the order.

NZ Post, Bascik, Mainfreight 2Home, Fliway and Kiwi Oversize will deliver the products set out in your order ("products”) almost anywhere in New Zealand.

We only ship within New Zealand, however an overseas order may still be placed with a New Zealand delivery address.

Once payment has been received and processed, goods will be shipped via
NZ Post, Bascik, Mainfreight 2Home, Fliway and Kiwi Oversize.

Please allow 5-10 business days for delivery, although this timeframe is an estimate only and rural delivery can take up to an additional 5 days.

If we are not able to supply the products or there is likely to be a significant delay in making the delivery (e.g. The product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).

We will not otherwise be liable to you for the damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

Find quick answers to our most common questions about orders, delivery, returns, exchanges, and more. If you need more help, our customer service team is here for you.

General Shipping & Delivery Placing Orders Returns & Exchanges Payments Click & Collect

Once your order has been placed, you’ll receive an email confirming we have received it and are processing it. Orders are delivered by NZ Post, Bascik, and Kiwi Oversize, and standard delivery usually takes 5–10 business days. Rural delivery can take up to an extra 5 business days.

Please contact our Bed Bath & Beyond customer service team via email, phone or live chat as soon as possible with your order number and the correct delivery address. If your order has already shipped, it can be difficult to change as the courier needs to be contacted.

Please contact our team via phone, live chat or email as soon as possible. If your order has already been dispatched changes and cancellation may not always be possible.

Once an order has been placed, changes can’t be made. The order would need to be cancelled, then you can place a new order.

We offer a range of secure and convenient payment options when shopping online at Bed Bath & Beyond, including Visa, Mastercard, AMEX, Farmlands Card and Afterpay. Available payment methods will be displayed at checkout, so you can choose the option that works best for you.

This can happen if the courier has not picked up or scanned your parcel yet. Please check again in a few hours, or wait overnight for the tracking to update.

You can learn more on the Click & Collect page. Click & Collect is available in the majority of stores, excluding Sylvia Park Mall.

Add your items to cart, then choose Click & Collect at the delivery step and select your preferred collection store. You’ll receive an email confirming your order, then another update when your order is ready to collect.

Bed Bath & Beyond have an main distribution centre in Auckland that fulfil online orders. Sometimes, due to stock availability, your order may be sent from more than one location including our 54 stores. You won’t be charged extra shipping if your order is split. If your order is a Click & Collect it can also be split if the store has no stock of an item you want.

You can use the Store Locator on our website to find your nearest store, including store pages by region and location.

You’ll need your order number. If someone else is collecting your order they're need to also show proof of order number and details on what was in the order.