Click & Collect

Click & Collect

Which stores offer Click & Collect?
We are offering Click & Collect in majority of our stores across the country now. We currently do not offer Click & Collect in the following stores Sylvia Park Mall Store.

How does it work?
Shop our great range of products and add everything you love to your cart. Once you get to the delivery step choose Click & Collect and select your preferred store as the collection location. Complete the checkout process and you will receive an email to confirm that we have received your order.

Sit back & relax while we get your order ready for you. We will update you along the way and let you know when you can collect your order.


How long will my order take to be ready?
If your order is being prepared at your chosen collection store this can take 1-3 business days to be ready. However if your local store doesn't have the stock for your order, your order will be prepared by one of our distribution hubs. This can take up to 5-7 business days to be ready. Please wait for an email confirming your order is ready for collection before going to your selected store. 


Are there any shipping charges for Click & Collect?
No, we are happy to say that there is no shipping charge for all Click & Collect orders.

What times can I collect my order?
Collections can be made during the stores opening hours

What do I need when I pick up my order and what is the process?
You will need Photo ID and your order number. Let our friendly staff know you are there to make a collection, and give them your order number and show your proof of ID. They are easy to spot in their green aprons. 


If I can't pick up my order can I nominate somebody else to collect for me?
Yes, when you checkout there is an area where you can add a nominated persons details. They can make the collection on your behalf and they will need to present their ID and the order number.

I have furniture in my order what do I need to know?
Please make sure your vehicle will fit the furniture you have purchased. If you have purchased an item that is heavy and oversized, you may need to bring a support person to assist with getting the item into your vehicle.