Bambou Mattress Topper

Exchanges and Refunds on Pillows & Duvet Inners

Due to hygiene reasons unfortunately we are unable to exchange or refund Duvet Inners or Pillows. Please choose carefully.

 

 

Delivery Charges

NZ Delivery	Freight
Orders of standard items up to $50	$5
Orders of standard items over $50	$9
Orders of standard items over $100	FREE*
Bulky 1	$15
Bulky 2	$25
Bulky 3	$50

* Registered customers

 

All prices are for shipping within New Zealand. Currently we only ship within New Zealand & Australia.

All standard items are standard as regards freight except items marked Bulky 1, Bulky 2 or Bulky 3 where those specific charges apply.

For customers requiring delivery to Australia or outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.

 

Delivery Method

Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked.

We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.

Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address. This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered.

 

What are my options for re-delivery of the item?

You can choose from one of the following options:

- Collection at a nearby PBT depot
- Re-direction to another address (for example you could have it delivered to your work during the day)
- Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)

To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot.

Please note: We will not attempt to deliver again until we have heard from you.

If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.