FAQ

COVID-19 (CORONAVIRUS) UPDATE
Date: April 1st

We have worked successfully with the Ministry of Business, Innovation & Employment to give you access to all essential items during lockdown should you need them. The mornings & evenings are definitely chilling down and we know the current level 4 lockdown has left some of us a little unprepared.

Our stores remain closed but cosy and comforting items like blankets, duvet inners, and winter pyjamas are now available to you and your family.

Please know that during this time the safety and wellness of our staff will be our biggest priority. We have a small team following strict guidelines including 2 metre distance, regular hand washing and sanitising and no double handling of orders.

Warm Regards

BB&B Team 

COVID-19 (CORONAVIRUS) UPDATE
Date: March 27th

We are still taking online orders and you are able to browse through our website. As we are now at Level 4 lockdown we will no longer be able to process and dispatch orders until the lockdown is lifted. Please know that once this has been lifted we will have all hands on deck working hard to get orders processed and dispatched as soon as we can. Due to the backlog we may have some delays in deliveries.


We have extended our returns period to 30 days.

 

Thank you for your understanding and patience.

BB&B Team

COVID-19 (CORONAVIRUS) UPDATE
Date: March 25th

We are still taking online orders and you are able to browse through our website. As we are now at Level 4 lockdown we will no longer be fulfilling online orders until the lockdown has been lifted

 

Thank you for your understanding and patience.

BB&B Team

COVID-19 (CORONAVIRUS) UPDATE
Date: March 24th

A message to our customers,
All of our stores are now closed due to the Covid-19 outbreak and the update from the New Zealand Government
that we will be moving to Alert Level 4. We would like to thank you for your support and look forward to servicing
you in the future.

We will endeavour to get your orders sent out but please be aware that due to high volumes there are
expected delays on deliveries, and we will keep you updated as soon as we know more.

 

Thank you for your understanding and patience.

BB&B Team

 

Can I purchase online?

Yes, you can purchase online.

 

Can I change or cancel an online order?

Once an order has been submitted online, an order confirmation email will be sent to the email address provided upon registering and the order is then considered final. Orders cannot be amended or cancelled once finalised.

 

Do you have a loyalty card for regular customers?

We sure do! CLICK HERE to learn more info about our bbb&me loyalty program.

 

Do you offer discounts for bulk purchases?

Yes, to wholesale and trade customers. Please contact Bed Bath & Beyond Support Office for further information.

 

Do you sell gift vouchers?

Gift vouchers are only available for purchase in store and can only be redeemed in store. We are working on an online option. Watch this space!

 

Do you sell your product at wholesale?

Bed Bath & Beyond offers wholesale pricing to a variety of commercial businesses including hotels, motels, gyms, schools and restaurants. Orders can be placed through any Bed Bath & Beyond store or direct at Support Office. Please contact Bed Bath & Beyond Support Office for a credit application form.

 

Is Bed Bath & Beyond New Zealand associated with Bed Bath & Beyond USA?

No, we are a separate company. We are a New Zealand based company if you are after the USA Bed Bath & Beyond please contact www.bedbathandbeyond.com

 

What is Bed Bath & Beyond's instore refund/exchange policy?

Bed Bath & Beyond is dedicated to providing quality products at affordable prices. If for some reason the product is faulty, we are happy to honour our obligations under the Consumer Guarantees Act, provided you have proof of purchase. Due to hygiene reasons we are unable to refund or exchange duvet inners or pillows, so please choose carefully. An assistant can advise a product which is suitable for you.

 

What methods of payment do you accept?

Bed Bath & Beyond accepts all major credit cards, cash & EFTPOS. Bed Bath & Beyond now also accept Laybuy online & instore. Farmers Card and Q Card are also accepted in stores only.

 

Can I return an item that was purchased using Laybuy?

Yes, we accept returns from orders that were purchased online using Laybuy, according to our returns policy. Bed Bath & Beyond will process the refund back to Laybuy once the product is accepted back. As soon as Laybuy receive the refund, they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary.

 

Does Bed Bath and Beyond donate to charities / organisations?

Yes we do. Email donations@bbbretail.co.nz for a donations request form. Then drop your completed donation request form to your nearest Bed Bath & Beyond store for consideration.

 

Oops! I think you have charged me twice?

Have you just made a puchase with us and checked your bank account and thought hmm something doesn't look right here, they have charged me twice? Don't worry we haven't let us explain.

 

Once your order has been placed your bank places a hold on the funds when you checkout to make sure these are available when we charge your card. We only charge your card once it has been packed up and ready for dispatch.

 

This process is know as a preauthorisation, which can look like you have been charged twice.

 

This a very common practice and the preauthorisation will drop off within 5 working days from when you placed your order. We only take payment once your order has been packed up and is ready to be dispatched. 

 

My order has been split, what does that mean?


We have multiple distribution centres that fulfill online orders. Which means sometimes due to low stock levels your order can come from multiple locations.
Please note that we do not charge you for any extra shipping. This allows us to have a much wider range of product and availability online.