FAQ

Can I purchase online?

Yes, you can.

 

Do you have a loyalty card for regular customers?

At this stage we do not have a loyalty programme but it is something we are working on for the future. In the meantime, please sign up for our email newsletter to receive exclusive offers.

 

Do you offer discounts for bulk purchases?

Yes, to wholesale and trade customers. Please contact Bed Bath & Beyond Support Office for further information.

 

Do you sell gift vouchers?

Gift vouchers are only available for purchase in store and can only be redeemed in store. We are working on an online option. Watch this space!

 

Do you sell your product at wholesale?

Bed Bath & Beyond offers wholesale pricing to a variety of commercial businesses including hotels, motels, gyms, schools and restaurants. Orders can be placed through any Bed Bath & Beyond store or direct at Support Office. Please contact Bed Bath & Beyond Support Office for a credit application form.

 

Is Bed Bath & Beyond New Zealand associated with Bed Bath & Beyond USA?

No, we are a separate company. We are a New Zealand based company if you are after the USA Bed Bath & Beyond please contact www.bedbathandbeyond.com

 

What is Bed Bath & Beyond's instore refund/exchange policy?

Bed Bath & Beyond is dedicated to providing quality products at affordable prices. If for some reason the product is faulty, we are happy to honour our obligations under the Consumer Guarantees Act, provided you have proof of purchase. Due to hygiene reasons we are unable to refund or exchange duvet inners or pillows, so please choose carefully. An assistant can advise a product which is suitable for you.

 

What methods of payment do you accept?

Bed Bath & Beyond accepts all major credit cards, cash, EFTPOS, Laybuy (online only), Farmers Card and Q Card. Check out your monthly Q Card magazine for our latest member offers.

 

Can I return an item that was purchased using Laybuy?

Yes, we accept returns from orders that were purchased online using Laybuy, according to our returns policy. Bed Bath & Beyond will process the refund back to Laybuy once the product is accepted back. As soon as Laybuy receive the refund, they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary.

 

Does Bed Bath and Beyond donate to charities / organisations?

Yes we do. Email donations@bbbretail.co.nz for a donations request form. Then drop your completed donation request form to your nearest Bed Bath & Beyond store for consideration.