FAQ

I can see you now offer Click & Collect, where can I learn more about this?

Click here to learn more about click and collect

Oops I have put the wrong address, can I change this?

Please let us know as soon as possible if you have put the incorrect address. If the item has already been shipped then this is very hard to get changed as we need to contact the courier company. 

To make things easier and speed up the process email customerservice@bbbretail.co.nz  with your order number and the correct address you would like this changed to.

What does it mean if an item I ordered Is now “backordered”?

Don’t stress! We do have this item in stock. This means that the item is coming from our larger warehouse to one of our webstores to then be processed and distributed out to you.

 

Why has my order been split?


We have multiple distribution centres that fulfill online orders. Which means sometimes due to low stock levels your order can come from multiple locations.
Please note that we do not charge you for any extra shipping. This allows us to have a much wider range of product and availability online.

Why does my order say "unordered"?

We have definitely received your order, this just means our team are still working hard to process and pack your order.

Can I change my order?

Once an order is placed we can not make any changes. We will cancel your order and you can place a new order.

When I go to track my order it has no status? 

This may be because the courier has not yet picked it up or scanned it in. Check it again in a couple hours or wait overnight.

 

Can I cancel my order?

We can cancel your order only if it has not been dispatched yet. If you would like to cancel your order please get in touch with us via social media on Facebook & Instagram or send us an email on customerservice@bbbretail.co.nz

 

Do you have a loyalty program for regular customers?

We sure do! CLICK HERE to learn more info about our bbb&me loyalty program.

 

Do you offer discounts for bulk purchases?

Yes, to wholesale and trade customers. Please contact Bed Bath & Beyond Support Office for further information.

 

Do you sell gift vouchers?

Gift vouchers are only available for purchase in store and can only be redeemed in store. We are working on an online option. Watch this space!

 

Do you sell your product at wholesale?

Bed Bath & Beyond offers wholesale pricing to a variety of commercial businesses including hotels, motels, gyms, schools and restaurants. Orders can be placed through any Bed Bath & Beyond store or direct at Support Office. Please contact Bed Bath & Beyond Support Office for a credit application form.

 

Is Bed Bath & Beyond New Zealand associated with Bed Bath & Beyond USA?

No, we are a separate company. We are a New Zealand based company if you are after the USA Bed Bath & Beyond please contact www.bedbathandbeyond.com

 

What is Bed Bath & Beyond's instore refund/exchange policy?

Bed Bath & Beyond is dedicated to providing quality products at affordable prices. If for some reason the product is faulty, we are happy to honour our obligations under the Consumer Guarantees Act, provided you have proof of purchase. Due to hygiene reasons we are unable to refund or exchange duvet inners or pillows, so please choose carefully. An assistant can advise a product which is suitable for you.

 

What methods of payment do you accept?

Bed Bath & Beyond accepts all major credit cards, cash & EFTPOS. Bed Bath & Beyond now also accept Laybuy & Afterpay online & instore. Farmers Card and Q Card are also accepted in stores only.

 

Can I return an item that was purchased using Laybuy?

Yes, we accept returns from orders that were purchased online using Laybuy, according to our returns policy. Bed Bath & Beyond will process the refund back to Laybuy once the product is accepted back. As soon as Laybuy receive the refund, they will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary.

 

Does Bed Bath and Beyond donate to charities / organisations?

Yes we do. Email donations@bbbretail.co.nz for a donations request form. Then drop your completed donation request form to your nearest Bed Bath & Beyond store for consideration.

 

Oops! I think you have charged me twice?

Have you just made a puchase with us and checked your bank account and thought hmm something doesn't look right here, they have charged me twice? Don't worry we haven't let us explain.

 Once your order has been placed your bank places a hold on the funds when you checkout to make sure these are available when we charge your card. We only charge your card once it has been packed up and ready for dispatch.

 

This process is know as a preauthorisation, which can look like you have been charged twice.

 

This a very common practice and the preauthorisation will drop off within 5 working days from when you placed your order. We only take payment once your order has been packed up and is ready to be dispatched. 

Can I change my address once I have placed my order?

We can update your address before your order is dispatched. However once your order has been dispatched we can only request a redirection – this is not guaranteed.