Returns

Returns Policy

 
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.

 
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases for an exchange, credit note or refund. These timeframes apply to change-of-mind returns only and do not limit your rights under the Consumer Guarantees Act 1993, which apply to faulty or misdescribed goods. Original freight charges are non-refundable for change-of-mind returns.  If the item is faulty, we will cover reasonable return shipping costs in line with our obligations under the Consumer Guarantees Act 1993.

 
To qualify for a change-of-mind return:
1) You must provide valid proof of purchase
2) Items must be unused, in original condition, and in original packaging with all labels and tickets attached.

 
For hygiene reasons, we cannot accept change-of-mind returns on pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters, or other bedding and personal items. This does not affect your rights under the Consumer Guarantees Act 1993 if the product is faulty.

 
This applies for full price items and sale items. Seconds items cannot be returned.

 

You may return items to your nearest Bed Bath & Beyond store, or send them (with the completed returns slip) to:

Bed Bath & Beyond – RETURNS

5 Chonny Crescent, Wiri, Auckland 2102

For assistance, call us toll-free on 0800 002 676.

Terms and Conditions

• This policy applies to all purchases made in-store or online from Bed Bath & Beyond Ltd (BBB).
• Refunds and exchanges will be processed using the same payment method as the original purchase. The original physical or digital card must be presented.
• Credit notes do not expire.
• Valid proof of purchase includes an original till receipt, bbb&me email receipt, online invoice/packing slip, or a bank statement showing the date, store, and amount.
• Original freight charges are non-refundable for change-of-mind returns. If the item is faulty, BBB will cover reasonable return shipping costs.
• If a product is faulty, BBB will meet its obligations under the Consumer Guarantees Act 1993, which may include repair, replacement, or refund depending on the fault.
• BBB reserves the right to decline a return if goods are not in original condition or the above requirements are not met.
• For change-of-mind postal returns, BBB is not responsible for items lost in transit. We recommend using a tracked service.