My 50/50 Feather & Down Duvet Inner

 Returns Policy

 
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.

 
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:

 
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.

 
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.

 
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.

 
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:

 
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,

Wiri,

Auckland, 2102

  
Call us TOLL FREE on 0800 002 676 for further assistance.

 
Terms and Conditions

 
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).

 
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.

 
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.

 
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.

  
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.

 
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.

Duvet Inner Definitions - The Inner Meanings

• Feather And Down
  A feather and down duvet inner features insulating clusters that trap warm air and work with your body temperature for a luxurious warmth that is lightweight. The most common combination is a 50/50 mix of feathers and down but the higher percentage of down the warmer the inner. We recommend regular airing in the sun for all feather duvet inners to remove any moisture that may have been absorbed. When you make the bed give the duvet inner a good shake to fluff up the fibres and restore the natural feather and down loft.

• Pure New Zealand Wool
  The wonderful natural insulating qualities of pure wool are no secret to us in New Zealand. Wool duvet inners work with your own body temperature keeping you warm in the winter and cool in the summer. These regulating properties make a wool inner the perfect choice for couples with varying temperature preferences. Wool is also durable and naturally fire and water resistant. We recommend airing your wool duvet inner before use and only dry clean.

• Alpaca
  Alpaca fibre is 25% warmer than wool and substantially lighter which makes it the ultimate in luxurious warmth in a duvet inner. Alpaca fibres are silky soft with low oil content and this results in an odourless and completely non allergenic duvet inner. The moisture wicking ability of Alpaca, like wool, draws moisture away from the body, through the duvet inner and out into the air.

• Microfibre
  Microfibre is an easy care, affordable option, offering a duvet inner that is warm, soft and lofty. When used in down like clusters microfiber fill is often referred to as down alternative due to the way it drapes around you and its non-allergenic properties. Great for allergy or asthma sufferers, microfibre duvet inners are machine washable and available in a range of weights for all seasons.