Cloud 9 Cooling Memory Foam Pillow
Style number: PI0153
CLOUD 9 COOLING MEMORY FOAM PILLOW
Outer: 60% Polyester + 40% Polyethylene
Inner Case: 100% Polyester Jersey
Fill: 100% Polyurethane
Enjoy your most comfortable nights ahead with our Cooling Memory Foam Pillow by Cloud 9. Designed to mould to the exact shape of your head and provide superior support, our gel-infused Cooling Memory Foam Pillow will also assist with pressure relief and temperature regulation as you sleep.
Care Instructions
Cold, gentle machine wash removable outer only. Do not bleach, soak or tumble dry. Cool iron. Do not dry clean.
Made in China
For hygiene reasons, we cannot accept change-of-mind returns on pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters, or other bedding and personal items. This does not affect your rights under the Consumer Guarantees Act 1993 if the product is faulty.
Delivery Options:
Delivery to home - free standard delivery on orders over $200
Click and Collect - free on all orders including over sized items
Delivery Options
Delivery Charges
|
NZ Delivery |
Freight |
|
Orders of standard items up to $200 |
$7.50 |
|
Orders of standard items over $200 |
FREE* |
|
Bulky 1 |
$15 |
|
Bulky 2 |
$25 |
|
Bulky 3 |
$50 |
|
Bulky 4 |
$75 |
|
Bulky 5 |
$100 |
|
Bulky 6 |
$170 |
|
Bulky 7 |
$250 |
|
Bulky 8 |
$300 |
* Registered customers
All prices are for shipping within New Zealand. Currently we only ship within New Zealand.
All standard items are standard as regards freight except items marked Bulky 1, Bulky 2, Bulky 3, Bulky 4, Bulky 5, Bulky 6 and Bulky 7 where those specific charges apply.
For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and D'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.
Delivery Method
Online orders are delivered using a combination of NZ Post, Bascik, and Kiwi Oversize, depending on the size and type of item being shipped. All deliveries include tracking where available.
Please allow 3–5 business days for delivery, although this timeframe is an estimate only. Rural deliveries may take up to an additional 5 business days.
Please note that NZ Post, Bascik, and Kiwi Oversize only deliver to residential or business addresses. Unfortunately, PO Boxes are not accepted for security and delivery reasons.
If no one is available at the delivery address, parcels may be left in a safe place at the driver’s discretion, or the carrier may leave instructions for re-delivery or collection, depending on the courier and service used.
What are my options if my delivery is missed?
Depending on the carrier and location, you may have one of the following options:
- Collection from a nearby courier depot or collection point
- Re-direction to another address (for example, your workplace)
- Re-delivery to the original address
To avoid delays or inconvenience, we recommend providing a delivery address where parcels can be safely received during business hours where possible.
Please note: Delivery options and re-delivery processes may vary depending on the courier service used.
Returns
Returns Policy
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,
Wiri,
Auckland, 2102
Call us TOLL FREE on 0800 002 676 for further assistance.
Terms and Conditions
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.
Reviews
Here's what some of our customers are saying about this product
From:Wai
- Whangarei
Love these pillows nice and hard but also mood to ur head. Click and collect was super fast. Was ready in about and hour to pick up. Lady’s in the shop were super lovely too.
(Posted on 29 May 2026)
From:Robyn
- Otane
I really like this pillow. It has a slight cooling effect and it holds it’s shape well. It is a big pillow that only just fits in the pillow case.
(Posted on 29 May 2026)
From:Robyn
- Otane
I bought this a while ago and I am really please with it. I can feel a slight cooling effect. Some of the early revies said it was hard but I think it is more medium to firm. I like the large size. I’m about to buy another one on sale.
(Posted on 14 May 2026)
From:Rebekah
Not contoured, so it’s taking my husband a while to adjust to. The cooling part is not super obvious. For the price this is an acceptable product, we got it for $29 on sale. It’s a good average product.
(Posted on 11 May 2026)
From:Cherie
- Gordonton,Hamilton
Excellent service fast delivery
(Posted on 5 May 2026)
From:Wendy
- West Coast
Lovely pillow nice and full.
(Posted on 21 Apr 2026)
From:Jesse..
- Whangarei
Excellent service,super fast delivery..Thankyou bb n b.
(Posted on 23 Mar 2026)
From:Tess
- Kaponga
Very nice pillow soft comfortable is not too high or stuffed it is great.
(Posted on 18 Mar 2026)
From:Diane
- Hamilton
Good size especially for the length of the pillow. But too hard and heavy to pull around to contour your head and neck
(Posted on 16 Mar 2026)
From:Poto
- Takanini
Great pillow finally brought another one
(Posted on 14 Mar 2026)
From:Michelle
- Gisborne
Love it so comfy and good price on special
(Posted on 14 Mar 2026)
From:Jessie
- Auckland
It’s a nice day pillow, nice texture, keeps cool but I can’t sleep with it. It’s too high, I’d probably like it more if it was half the height.
(Posted on 13 Mar 2026)
From:Pam
- Twizel
Great pillow. Cooling cover really good and works great. Pillow wee bit hard for me but put cooling cover on lower pillow and just great
(Posted on 13 Mar 2026)
From:Baker
- Canterbury
I found this pillow too high , and rather hard , I wouldn’t call it memory foam as I woke up constantly with a indent in it, and felt like I couldn’t move my head when trying to go to sleep, I gave it a good chance, I’m used to what they call the old memory foam now, sadly I have two, I won’t use
(Posted on 11 Mar 2026)
From:Kevin
- Napier
Unfortunately I am disappointed with my purchase.Had I done my shopping in store I wouldn’t have purchased these pillows They are bulky, heavy and hard. I can’t sleep on them.
(Posted on 9 Feb 2026)
From:Jo
- Christchurch
Wonderful pillow very comfortable
(Posted on 30 Jan 2026)
From:Lee
Amazing pillows. Bought 5 of them
(Posted on 18 Jan 2026)
From:Lee
Awesome sale I’ve never used a pillow like this so purchased one to try. Had the BEST sleep ever!! Went back the next day for another one for myself, 1 for hubby and 2 for my daughter. These pillows are fantastic and the price is amazing
(Posted on 18 Jan 2026)
From:Jess
- Takanini
Super comfortable. Love that it has a washable cover. Would definitely buy it again.
(Posted on 13 Jan 2026)
From:Sue
- Cambridge
Does not have a cooling effect I was hoping for despite using gusseted pillow cases as recommended by the staff
(Posted on 19 Dec 2025)
From:Kate
- Cromwell
Great pillow!
(Posted on 16 Dec 2025)
From:Gabe
- Auckland
The best I bought in my whole life. I have it now for more than 1 year and it still feels as new.
(Posted on 11 Dec 2025)
From:Louise
Very firm pillow not soft like the normal memory foam pillows I’ve had, it doesn’t feel like it adjusts to my head/neck shape. Takes some time to get used to the difference if you are used to a softer pillow but my neck pain has reduced significantly since using this pillow so must be doing something right. Unsure where the “cooling” comes into it as I don’t notice a “cooling” factor
(Posted on 9 Dec 2025)
From:Greg
It is a quality pillow but not for me, as a side sleeper it just was not comfortable, it did not fit in to my neck area at all. if it was more square shaped it would be perfect
(Posted on 16 Nov 2025)
From:Tey
- Opotiki
Yep this pillow is cooler(like cold) than others but man is it huge. I literally just bought it cause I’m a hot sleeper, and my head is like the sun. But I barely use it when I sleep. Looks good on the bed though lol
(Posted on 16 Oct 2025)
From:Jason
- Christchurch
Great pillow, probably the best I have ever had. I have very broad shoulders and it is perfect for me.
(Posted on 22 Sep 2025)
From:Nicole
- Northland
Really do wonder who they’re making these pillows for. Giants maybe? They’ll have your head almost reaching the top of your house roof. I’m going to try what everyone else is saying and take some filling out.
(Posted on 19 Sep 2025)
From:Kelly
- Canterbury
Very pleased with pillow so good I brought two more for family members. Excellent for semi mobile family member to keep coolwhen propped up in bed and unable to move around to get cool. Highly recommend.
(Posted on 17 Sep 2025)
From:Kelly
- Canterbury
Loved this pillow so much so brought another two for family. Excellent for semi mobile family member to stay cool when propped up in bed and unable to move around to cool down. Highly recommend.
(Posted on 17 Sep 2025)
From:Wren
- Nelson
Very comfy cooling pillow. I really like these.
(Posted on 8 Sep 2025)
From:Rhonda
- Whanganui
Was surprised to find it just filled with foam chip. It was far to full for me so I have removed half the filling and have a spare pillow . Hopefully this will make it more comfortable
(Posted on 5 Sep 2025)
From:Susan
- Raglan
Excellent pillow comfortable and a great price.
(Posted on 18 Aug 2025)
From:Jax
- Whanganui
Great pillows, they look and feel good, our guests say that they are very comfortable, giving support and softness as required.
(Posted on 22 Jul 2025)
From:Elizabeth
- Timaru
Service from the store was great. I’m not convinced the pillow is cooling, and I found that it was over-stuffed and hurt my upper back and neck. I unpicked the seam of the pillow and took some stuffing out. This has helped heaps. I would recommend to Cloud9 that they should put a zipper in the pillow to make it easier to take stuffing out.
(Posted on 1 May 2025)
From:Teresa
- Christchurch
Really good my husband loves it,took about 3days for it to mold to his head,its cooling and it helps from him having a hot head
(Posted on 19 Mar 2025)
From:Heide
- Waikanae
Great pillow and great sale price, thank you.
(Posted on 17 Mar 2025)
From:Sharon
- Hamilton
Really like this pillow haven’t found it to be cooling but it’s firm and keeps it’s shape
(Posted on 14 Mar 2025)
From:Jayne
- Auckland New Zealand
Great quality product, bought 2 one for my daughter who raved about it after first night. It’s a little high lofted for my personal taste, but well made great quality and super fast delivery. Excellent price on sale too.
(Posted on 14 Mar 2025)
From:BRENDA
- Te Poi
Service was prompt and efficient. Recommend the cooling pillow, ideal for both hot summer nights and those with hot flashes.Hgw
(Posted on 13 Mar 2025)
From:Jodi
- Palmerston North
This pillow is perfect for side sleeping, it’s too high for tummy sleeping though. Great for propping up to watch tv, read book etc. very nice.
(Posted on 13 Mar 2025)
From:Azza
- Hamilton
It’s OK, glad I brought it on special. Firm and high. Flip it a couple of times throughout the night. Cooler without pillow case
(Posted on 17 Feb 2025)
From:Lauren
- Bay of Plenty
These pillows are great albeit a little high for sleeping. Great though!
(Posted on 29 Jan 2025)
From:Emma
- Otago
Great pillow, feels nice and cool I did have to take some of the filling out though as I found it a bit high/firm for my liking .
(Posted on 29 Jan 2025)
From:Tracey
- Tauranga
Excellent hassle free click and collect. ThanksQ7
(Posted on 28 Jan 2025)
From:Leonie
- Auckland
The perfect is absolutely perfect and so comfortable and now I don’t wake up with a sore neck like I use to.
(Posted on 24 Jan 2025)
From:Laurelle
- Renwick
I like a high firm pillow and the cooling gel cover works. I bought two and I am very pleased with the product
(Posted on 22 Jan 2025)
From:Mars
- Auckland
Feels amazing, just not completely sure if it holds the same cooling effect when a protector and case go over it. But super comfy
(Posted on 19 Jan 2025)
From:Naida
- Orewa
Happy with the pillows y777
(Posted on 14 Jan 2025)
From:Naida
- Orewa
Happy with the pillows N
(Posted on 14 Jan 2025)
From:Naida
- Orewa
Very happy with the pillows
(Posted on 13 Jan 2025)
From:Ashley
- Wellington
The quality is good for the price as this was been discounted during the Boxing Day sale. The memory form works wonders however it will take some time to get used to it.
(Posted on 12 Jan 2025)
From:Leigh
- Napier
Great pillow awesome pro e on sale
(Posted on 11 Jan 2025)
From:Maureen
- Takapuna
Very efficient click and collect service. The pillow is great and I’ve noticed a difference with preventing my head getting too hot.
(Posted on 11 Jan 2025)
From:Heather
- Taupo
Bought as Christmas gift for someone else so don’t know how they feel.
(Posted on 12 Dec 2024)
From:Michelle
- Waikato
I do like my new pillow, I sleep well on it. I wouldn’t agree that it’s cooling though.
(Posted on 12 Nov 2024)
From:Rebecca
- Pakuranga Heights, AUCKLAND
This pillow is absolutely amazing. So much so I’m getting another three for my kids. I haven’t had a sore neck since using this pillow
(Posted on 12 Nov 2024)
From:Sarah
- South waikato
Perfect pillow paired with silk pillow case, starts off cool, sometimes you have to turn it over to get some more cool as your body gets used to it. I have to take it everywhere i go. Cant sleep without it.
(Posted on 22 Oct 2024)
From:Sue
- Waikato
A little bit disappointed with this pillow, I thought it would have been nice and cool for the summer months, to be honest it just feels like my normal pillow. It is high, but I’ll take some stuffing out.
(Posted on 5 Sep 2024)
From:Lauren
- Christchurch
The best pillow I’ve every tried, love it!
(Posted on 1 Sep 2024)
From:Donna
- TAKAPu
Absolutely love them my headaches have reduced by 90% they are awesome highly recommended
(Posted on 12 May 2024)
From:Michaela
- Levin
I love this pillow, it keeps my head nice and cool which helps me to sleep better at night. Would highly recommend
(Posted on 16 Feb 2024)
From:Christine
- Dunback otago
One of the best pillows I have ever had perfect
(Posted on 14 Feb 2024)
From:Ann
- Hastings
Comfy pillow
(Posted on 5 Feb 2024)
From:Toni
- Southland
Tried this pillow for 1 week & while the contents are very cushioning & not too hard, I found it too high for my neck, therefore I couldn’t get my head in a comfortable position.
(Posted on 1 Feb 2024)
From:Lisa
- Hastings
Great pillow, can feel the cool through the pillowcase.
(Posted on 31 Jan 2024)
From:Debbie
- Palm nth nz
Pillow is lovely. Had to chase up on click and collect as no updates of progress.
(Posted on 31 Jan 2024)
From:Maree
- Mt Maunganui
Great pillow with the right amount of Firnmess and puff. Only thing I’ve changed is the cover as it’s a bit slippy for the pillowcases and they constantly start to slip off. Change the cover and it’s perfect
(Posted on 26 Jan 2024)
From:Dominique
- Kaiapoi
Great pillow and very helpful staff. Thank you.
(Posted on 25 Jan 2024)
From:Jobean
- Tauranga
This is a hard, high pillow. I was disappointed not to get any moulding to my head & neck shape from the memory foam during the night. It was too uncomfortable for me, gave me a sore neck, but luckily my husband liked it. I didn’t notice any cooling effect.
(Posted on 20 Jan 2024)
From:Jennifer
- Auckland
Great pillow, doesn’t go flat. Only thing is it moves and is a bit slippery in a pillowcase.
(Posted on 1 Jan 2024)
From:Eden
- Auckland
Bought this pillow for my daughter was firm to begin with but once you use it it becomes more comfortable. I have always liked this brand
(Posted on 8 Dec 2023)
From:Sandra
- Whangarei
Most comfortable pillow I’ve ever had Stopped my sore necks in morning
(Posted on 17 Nov 2023)
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