Cloud 9 Cooling Memory Foam Pillow
Style number: PI0153
CLOUD 9 COOLING MEMORY FOAM PILLOW
Outer: 60% Polyester + 40% Polyethylene
Inner Case: 100% Polyester Jersey
Fill: 100% Polyurethane
Enjoy your most comfortable nights ahead with our Cooling Memory Foam Pillow by Cloud 9. Designed to mould to the exact shape of your head and provide superior support, our gel-infused Cooling Memory Foam Pillow will also assist with pressure relief and temperature regulation as you sleep.
Care Instructions
Cold, gentle machine wash removable outer only. Do not bleach, soak or tumble dry. Cool iron. Do not dry clean.
Made in China
Due to hygiene reasons, we are unable to refund or exchange duvet inners, pillows or Mattress Toppers & Underlays so please choose carefully. An assistant can advise a product which is suitable for you.
Delivery Options:
Delivery to home - free standard delivery on orders over $200
Click and Collect - free on all orders including over sized items
Delivery Options
Delivery Charges
|
NZ Delivery |
Freight |
|
Orders of standard items up to $200 |
$7.50 |
|
Orders of standard items over $200 |
FREE* |
|
Bulky 1 |
$15 |
|
Bulky 2 |
$25 |
|
Bulky 3 |
$50 |
|
Bulky 4 |
$75 |
|
Bulky 5 |
$100 |
|
Bulky 6 |
$170 |
|
Bulky 7 |
$250 |
|
Bulky 8 |
$300 |
* Registered customers
All prices are for shipping within New Zealand. Currently we only ship within New Zealand.
All standard items are standard as regards freight except items marked Bulky 1, Bulky 2, Bulky 3, Bulky 4, Bulky 5, Bulky 6 and Bulky 7 where those specific charges apply.
For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and D'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.
Delivery Method
Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked.
We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.
Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address. This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered.
What are my options for re-delivery of the item?
You can choose from one of the following options:
- Collection at a nearby PBT depot
- Re-direction to another address (for example you could have it delivered to your work during the day)
- Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)
To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot.
Please note: We will not attempt to deliver again until we have heard from you.
If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.
Returns
Returns Policy
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,
Wiri,
Auckland, 2102
Call us TOLL FREE on 0800 002 676 for further assistance.
Terms and Conditions
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.
Reviews
Here's what some of our customers are saying about this product
From:Michaela
- Levin
I love this pillow, it keeps my head nice and cool which helps me to sleep better at night. Would highly recommend
(Posted on 16 Feb 2024)
From:Christine
- Dunback otago
One of the best pillows I have ever had perfect
(Posted on 14 Feb 2024)
From:Ann
- Hastings
Comfy pillow
(Posted on 5 Feb 2024)
From:Toni
- Southland
Tried this pillow for 1 week & while the contents are very cushioning & not too hard, I found it too high for my neck, therefore I couldn’t get my head in a comfortable position.
(Posted on 1 Feb 2024)
From:Lisa
- Hastings
Great pillow, can feel the cool through the pillowcase.
(Posted on 31 Jan 2024)
From:Debbie
- Palm nth nz
Pillow is lovely. Had to chase up on click and collect as no updates of progress.
(Posted on 31 Jan 2024)
From:Maree
- Mt Maunganui
Great pillow with the right amount of Firnmess and puff. Only thing I’ve changed is the cover as it’s a bit slippy for the pillowcases and they constantly start to slip off. Change the cover and it’s perfect
(Posted on 26 Jan 2024)
From:Dominique
- Kaiapoi
Great pillow and very helpful staff. Thank you.
(Posted on 25 Jan 2024)
From:Jobean
- Tauranga
This is a hard, high pillow. I was disappointed not to get any moulding to my head & neck shape from the memory foam during the night. It was too uncomfortable for me, gave me a sore neck, but luckily my husband liked it. I didn’t notice any cooling effect.
(Posted on 20 Jan 2024)
From:Jennifer
- Auckland
Great pillow, doesn’t go flat. Only thing is it moves and is a bit slippery in a pillowcase.
(Posted on 1 Jan 2024)
From:Eden
- Auckland
Bought this pillow for my daughter was firm to begin with but once you use it it becomes more comfortable. I have always liked this brand
(Posted on 8 Dec 2023)
From:Sandra
- Whangarei
Most comfortable pillow I’ve ever had Stopped my sore necks in morning
(Posted on 17 Nov 2023)
You may also like
