Phase 2 Duvet Inner & Pillow Combo

Delivery Charges

NZ Delivery	Freight
Orders of standard items up to $200	$7.50
Orders of standard items over $200	FREE*
Bulky 1	$15
Bulky 2	$25
Bulky 3	$50
Bulky 4	$75
Bulky 5	$100
Bulky 6	$170
Bulky 7	$250
Bulky 8	$300

* Registered customers

 

All prices are for shipping within New Zealand. Currently we only ship within New Zealand.

All standard items are standard as regards freight except items marked Bulky 1, Bulky 2, Bulky 3, Bulky 4, Bulky 5, Bulky 6 and Bulky 7 where those specific charges apply.

For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and D'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.

 

Delivery Method

Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked.

We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.

Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address. This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered.

 

What are my options for re-delivery of the item?

You can choose from one of the following options:

- Collection at a nearby PBT depot
- Re-direction to another address (for example you could have it delivered to your work during the day)
- Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)

To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot.

Please note: We will not attempt to deliver again until we have heard from you.

If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.

 Returns Policy

 
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.

 
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:

 
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.

 
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.

 
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.

 
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:

 
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,

Wiri,

Auckland, 2102

  
Call us TOLL FREE on 0800 002 676 for further assistance.

 
Terms and Conditions

 
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).

 
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.

 
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.

 
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.

  
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.

 
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.

The pillow that you lay your head on each night can be just as important as your mattress. Finding the right pillow for you depends largely on your sleeping position and personal preferences.

 

What’s Your Position? 

While we all move around during the night, most of us have a favoured sleep position.

 

• Side Sleeper (the most common position)
  Side sleepers need a thicker, firmer pillow as the distance from the head to the mattress is greater than if you were sleeping on your stomach or back. Consider a firm microfiber fill pillow or a gusset pillow. 
• Back Sleeper
  Back sleepers need a medium fill pillow that supports the neck and shoulders. A soft, flat pillow under the knees can bring added comfort and relief to back sleepers. Consider a memory foam pillow or a medium fill.
• Stomach Sleeper
  Sleeping on your stomach requires a thinner pillow profile. Consider a feather and down pillow where the fill can be adjusted to suit or a soft fill microfiber pillow.

 

Fill Facts

 

• Natural fills feature all the benefits that come with natural fibres like breathability, natural loft and durability. Feather and down pillows can be fluffed up or flattened out and provide versatile support especially for stomach sleepers. Wool pillows are firmer with good temperature control.
• Synthetic or microfiber fills are affordable and when in cluster form can mirror feather and down qualities without the potential allergens. Microfibre fill pillows are machine washable and are perfect for allergy sufferers or those with asthma.
• Foam pillows are ideal for sufferers of back or neck pain as they provide increased support. Foam is known to retain heat so there are also cool gel foam pillow options if your preference is a cool pillow.

 

 

Care

 

Always follow the care instructions on the label of your pillow. We recommend regular airing for feather and down and washing every 2 years for microfiber or polyester fill. Consider replacing your pillow as soon as you see wear and tear like lumps, sagging or foam beginning to crumble.

Duvet Inner Definitions - The Inner Meanings

 

• Feather And Down
  A feather and down duvet inner features insulating clusters that trap warm air and work with your body temperature for a luxurious warmth that is lightweight. The most common combination is a 50/50 mix of feathers and down but the higher percentage of down the warmer the inner. We recommend regular airing in the sun for all feather duvet inners to remove any moisture that may have been absorbed. When you make the bed give the duvet inner a good shake to fluff up the fibres and restore the natural feather and down loft.

 

• Pure New Zealand Wool
  The wonderful natural insulating qualities of pure wool are no secret to us in New Zealand. Wool duvet inners work with your own body temperature keeping you warm in the winter and cool in the summer. These regulating properties make a wool inner the perfect choice for couples with varying temperature preferences. Wool is also durable and naturally fire and water resistant. We recommend airing your wool duvet inner before use and only dry clean.

 

• Alpaca
  Alpaca fibre is 25% warmer than wool and substantially lighter which makes it the ultimate in luxurious warmth in a duvet inner. Alpaca fibres are silky soft with low oil content and this results in an odourless and completely non allergenic duvet inner. The moisture wicking ability of Alpaca, like wool, draws moisture away from the body, through the duvet inner and out into the air.

 

• Microfibre
  Microfibre is an easy care, affordable option, offering a duvet inner that is warm, soft and lofty. When used in down like clusters microfiber fill is often referred to as down alternative due to the way it drapes around you and its non-allergenic properties. Great for allergy or asthma sufferers, microfibre duvet inners are machine washable and available in a range of weights for all seasons.