Orders & Delivery

An order made via this site ("order”) is an offer to purchase one or more products.

When we receive a valid order from you, we will accept this offer by confirming via email, on the next working day, that we have received and are processing the order.

PBT couriers will deliver the products set out in your order ("products”) almost anywhere in New Zealand.

We only ship within New Zealand, however an overseas order may still be placed with a New Zealand delivery address.

Once payment has been received and processed, goods will be shipped via PBT couriers.

Please allow 5-10 business days for delivery, although this timeframe is an estimate only and rural delivery can take up to an additional 5 days. 

If we are not able to supply the products or there is likely to be a significant delay in making the delivery (e.g. The product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).

We will not otherwise be liable to you for the damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.