Need a Hand

Need a Hand

We're sure you have a couple questions or maybe you need just a little more reassurance.
Let us help!

How can I get in contact with someone?

Our phone lines are currently down as all of our customer service team are now working from home. You can contact us via email on customerservice@bbbretail.co.nz or through our social media channels facebook and instagram.

 

Will your Auckland stores be closing?

Yes, as of midday Wednesday 12th August our Auckland stores will be closed. All other stores in regions outside of Auckland will remain open under the alert level system.

 

Can I still place orders online?

Yes, you can continue to place orders online and our team will continue to dispatch your orders. 

 

What steps are you taking to ensure the safety of the community and staff?

We will continue to practice the guidelines as set out by the government. Regular cleaning of surfaces, stringent hand washing and the availability of hand sanitizer for customer. We ask that if you are feeling unwell to please remain at home. 

What is contactless delivery?

Contactless delivery means your parcel will be left at your door. To keep both you and your family safe, and the driver.

Why does my order say "unordered"?

We have definitely received your order, this just means our team are still working hard to process and pack your order.

Can I change my order?

Once an order is placed we can not make any changes. We will cancel your order and you can place a new order.

When I go to track my order it has no status? 

This may be because the courier has not yet picked it up or scanned it in. Check it again in a couple hours or wait overnight.

 

 

Can I cancel my order?

We can cancel your order only if it has not been dispatched yet. If you would like to cancel your order please get in touch with us via social media on Facebook & Instagram or send us an email on customerservice@bbbretail.co.nz

 

 

Stay Safe & Be Kind
BB&B Team