Sleepmaker Firm Pillow

 Returns Policy

 
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.

 
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:

 
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.

 
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.

 
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.

 
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:

 
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,

Wiri,

Auckland, 2102

  
Call us TOLL FREE on 0800 002 676 for further assistance.

 
Terms and Conditions

 
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).

 
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.

 
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.

 
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.

  
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.

 
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.

The pillow that you lay your head on each night can be just as important as your mattress. Finding the right pillow for you depends largely on your sleeping position and personal preferences.

What’s Your Position? 

While we all move around during the night, most of us have a favoured sleep position.

• Side Sleeper (the most common position)
  Side sleepers need a thicker, firmer pillow as the distance from the head to the mattress is greater than if you were sleeping on your stomach or back. Consider a firm microfiber fill pillow or a gusset pillow. 
• Back Sleeper
  Back sleepers need a medium fill pillow that supports the neck and shoulders. A soft, flat pillow under the knees can bring added comfort and relief to back sleepers. Consider a memory foam pillow or a medium fill.
• Stomach Sleeper
  Sleeping on your stomach requires a thinner pillow profile. Consider a feather and down pillow where the fill can be adjusted to suit or a soft fill microfiber pillow.

Fill Facts

• Natural fills feature all the benefits that come with natural fibres like breathability, natural loft and durability. Feather and down pillows can be fluffed up or flattened out and provide versatile support especially for stomach sleepers. Wool pillows are firmer with good temperature control.
• Synthetic or microfiber fills are affordable and when in cluster form can mirror feather and down qualities without the potential allergens. Microfibre fill pillows are machine washable and are perfect for allergy sufferers or those with asthma.
• Foam pillows are ideal for sufferers of back or neck pain as they provide increased support. Foam is known to retain heat so there are also cool gel foam pillow options if your preference is a cool pillow.

Care

Always follow the care instructions on the label of your pillow. We recommend regular airing for feather and down and washing every 2 years for microfiber or polyester fill. Consider replacing your pillow as soon as you see wear and tear like lumps, sagging or foam beginning to crumble.