Phase 2 Polar Cool Memory Foam Pillow
Style number: PI0054
PHASE 2 - POLAR COOL MEMORY FOAM PILLOW
460gsm
72% polyester 25% nylon 3% spandex Cool fabric
72cm x 43cm
This polar cool memory foam pillow is designed to give you the ultimate support whilst you sleep. The cooling gel infused pillow helps to regulate temperature, to assist with a good night's sleep.
Due to hygiene reasons we are unable to refund or exchange duvet inners or pillows, so please choose carefully. An assistant can advise a product which is suitable for you.
Delivery Options:
Delivery to home - free standard delivery on orders over $200
Click and Collect - free on all orders including over sized items
Delivery Options
Delivery Charges
|
NZ Delivery |
Freight |
|
Orders of standard items up to $200 |
$7.50 |
|
Orders of standard items over $200 |
FREE* |
|
Bulky 1 |
$15 |
|
Bulky 2 |
$25 |
|
Bulky 3 |
$50 |
|
Bulky 4 |
$75 |
|
Bulky 5 |
$100 |
|
Bulky 6 |
$170 |
|
Bulky 7 |
$250 |
|
Bulky 8 |
$300 |
* Registered customers
All prices are for shipping within New Zealand. Currently we only ship within New Zealand.
All standard items are standard as regards freight except items marked Bulky 1, Bulky 2, Bulky 3, Bulky 4, Bulky 5, Bulky 6 and Bulky 7 where those specific charges apply.
For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and D'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.
Delivery Method
Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked.
We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.
Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address. This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered.
What are my options for re-delivery of the item?
You can choose from one of the following options:
- Collection at a nearby PBT depot
- Re-direction to another address (for example you could have it delivered to your work during the day)
- Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)
To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot.
Please note: We will not attempt to deliver again until we have heard from you.
If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.
Returns
Returns Policy
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,
Wiri,
Auckland, 2102
Call us TOLL FREE on 0800 002 676 for further assistance.
Terms and Conditions
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.
Reviews
Here's what some of our customers are saying about this product
From:Teina
- Hamilton
I’m so gutted these have sold out! Finally a said firm pillow that lives up to its promises! Well I’m glad I even got my hands on one but I would have purchased two had I known the quality
(Posted on 20 May 2023)
From:Will
- Awanui
Great pillow, very firm and affective cooling.
(Posted on 20 May 2023)
From:Serena
- Matamata
Really good but slightly too firm. Love the cool for my head, especially in the humidity.
(Posted on 21 Mar 2023)
From:SHARLENE
- Te Kuiti
Excellent product just what I ordered
(Posted on 5 Feb 2023)
From:Linda
- Auckland
Pillow is a bit hard for me to use as a main pillow but i use as a back pillow for support. Didnt notice its cooling effect.
(Posted on 4 Feb 2023)
From:Barry
- Ashburton
Wasn't impressed with this pillow. Was meant to spread the heat from my head but the heat stayed in one spot. Also wasn't very comfortable. Back to Briscoes for me
(Posted on 20 Jan 2023)
From:Eric
- Upper Hutt
Very happy with my online purchase and the service
(Posted on 29 Dec 2022)
From:Sandra
- Thames
I brought 2 Pillows they are so hard we can't sleep on them
(Posted on 15 Dec 2022)
From:Linda
- Hamilton
The pillow is lovely and cool but as hard as a brick
(Posted on 2 Dec 2022)
From:Nathan
- Dunedin
Service was fast, the pillow is nice & comfortable.
(Posted on 5 Sep 2022)
From:Susanne
- Taumarunui
Received the pillows really fast,if you like a firm pillow then you will love this ,my husband loves his. I had to go back to my old pillow.
(Posted on 6 May 2021)
From:Angela
- Hamilton
Brought for myself but found it to high but my partner loves it.
(Posted on 28 Apr 2021)
From:Barbara
- Stanmore bay
Thrilled with cool pillow. Thanks to Silverdale Shop s excellent help , bought goods there, and they encouraged me to go on line .
(Posted on 26 Feb 2021)
From:K
- Lower Hutt
An overly firm/hard pillow. Comfort rates a zero.I removed some of the foam filling-a little better.Glad I got this pillow on sale not at full price so not too big a loss.Can't comment on its cooling claims
(Posted on 17 Feb 2021)
From:lloyd
- Lower Hutt
Great product. Excellent service and quick delivery. Went to a store and they advised none available. went on line and got it within a couple days. Why go to shop when you get better service on line. Great thankyou.
(Posted on 11 Feb 2021)
From:Tammy
- Waiheke Island
Comfortable pillow, however, the Cool Memory Foam has no effect at all so a little disappointed
(Posted on 9 Feb 2021)
From:Dawn
- Feilding
Great product, great service as always
(Posted on 5 Feb 2021)
From:Peter
- Kaikoura
Purchased two cool gel pillows, super comfortable and at a great price from bbb
(Posted on 5 Feb 2021)
From:Lynette
- Waihi
Love these pillows and such a great saving when they came up on special
(Posted on 5 Feb 2021)
From:Pam
- Northwood Christchurch
Very efficient and friendly service. Most impressed.
(Posted on 2 Feb 2021)
From:Judy
- Red Beach, Auckland
Have not found the effects of the cooling gel at all, and the pillow feels like a brick, have used it one night and woke up with a sore neck. Was retailing at $69.99 but I bought at sale price of $34.90, disappointed as this is still a high price to pay for a pillow.
(Posted on 18 Dec 2020)
From:Melissa
- Christchurch
Bought one of these last week for my snoring hubby. These have been the best sleeps of my life!. He has stop snoring load enough to wake me, in fact he has almost stopped completely. He also feels better, not tired in the am. I wish we had got one sooner.
(Posted on 10 Jul 2020)
From:Lisa
- Onehunga
Found a stick in the pillow the toddler was using after complaining it was hurting her when she slept last night we found it.
(Posted on 16 Apr 2020)
Reply: Hi Lisa, We are so sorry that this happened. We understand that our customer service team have been in contact with you. Kindest regards, bb&b team
From:Lisa
- Onehunga
We got them seemed good then we found a large piece of bamboo in the pillow! That the toddler was using after complaining something was hurting her well she slept crazy !
(Posted on 16 Apr 2020)
Reply: Hi Lisa, We are so sorry that this happened. We understand that our customer service team have been in contact with you. Kindest regards, bb&b team
From:Natalie
- Christchurch
Amazing pillows.
(Posted on 7 Apr 2020)
From:Tim
- Paeroa
I was stoked as with my 2 but got em on special for $17 each which at that price best pillows I've ever had
(Posted on 4 Apr 2020)
From:Gaye
- Christchurch
Very disappointed with this product. Item did not perform in accordance with its name. There is nothing polar about this product. Just a normal pillow.
(Posted on 1 Feb 2020)
From:kay
- gisborne
Very quick delivery. Product as described. Very satisfied.
(Posted on 29 Jan 2020)
From:Gaye
- Christchurch
Unfortunately this pillow did not live up to its name. I have used it for two weeks and have not yet felt any cooling effect. Disappointing.
(Posted on 24 Jan 2020)
From:Sue
- Dannevirke
a very fast easy way to purchase love our new pillows
(Posted on 26 Aug 2019)
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