bb&b Sleep Elephant Knit Twosie

Delivery Charges

* Registered customers

All prices are for shipping within New Zealand. Currently we only ship within New Zealand.

All standard items are standard as regards freight except items marked Bulky 1, Bulky 2, Bulky 3, Bulky 4, Bulky 5, Bulky 6 and Bulky 7 where those specific charges apply.

For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and D'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.

Delivery Method

Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked.

We only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.

Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address. This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered.

What are my options for re-delivery of the item?

You can choose from one of the following options:

- Collection at a nearby PBT depot
- Re-direction to another address (for example you could have it delivered to your work during the day)
- Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)

To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot.

Please note: We will not attempt to deliver again until we have heard from you.

If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.

 Returns Policy

 
We appreciate that you want to shop with confidence, knowing if you are not completely satisfied with your purchase you can return it.

 
Goods purchased in-store may be returned within 14 working days, or within 30 working days for online purchases (excluding original freight charge), for an exchange, credit note or refund:

 
Items can be returned, provided:
i. Valid proof of purchase
ii. Goods are unused and in original condition.
iii. With packaging intact, labels and tickets attached.

 
Due to hygiene reasons, we have limitations surrounding exchanging and returns of products such as pillows, duvet inners, underlays, mattresses, toppers, protectors, comforters and other bedding and personal items.

 
Applies to Full-price, Sale and Clearance stock only. Seconds items cannot be returned.

 
Visit your nearest Bed Bath & Beyond store, or send the item back to us with the completed RETURNS packing slip:

 
Bed Bath & Beyond - RETURNS
5 Chonny Crescent,

Wiri,

Auckland, 2102

  
Call us TOLL FREE on 0800 002 676 for further assistance.

 
Terms and Conditions

 
This policy applies to all purchases made instore or online from Bed Bath & Beyond Ltd (BBB).

 
Exchange, credit note or refund - Any outstanding balance from an exchange or refund will be processed onto the same tender type used for the original purchase. The physical or digital card used to pay for the original purchase must be presented to verify a refund. Any outstanding balance will remain on a credit note and will not expire.

 
Valid proof of purchase includes; Original Customer Copy register receipt (printed from the store till at the time of purchase), bbb&me emailed receipt, online order invoice/packing slip, or a bank statement showing store/date/time/total transaction amount.

 
If a product is faulty, we will fulfil our obligations under the Consumer Guarantee’s Act to repair, replace or refund the product. BBB reserve the right to replace the faulty/damaged product for an exchange with an undamaged product in the first instance.

  
BBB reserves the right to decline to process a return if these conditions are not met, for example if the goods have been visibly used and are no longer in original condition.

 
BBB are not responsible for any returned item that is misplaced before it reaches our BBB RETURNS Team.