Shipping Information
| Delivery Charges | Freight |
| Orders of standard items under $200 | $7.50 |
| Orders of standard items over $200 | FREE * |
| Bulky 1 | $15 |
| Bulky 2 | $25 |
| Bulky 3 | $50 |
| Bulky 4 | $75 |
| Bulky 5 | $100 |
| Bulky 6 | $170 |
| Bulky 7 | $250 |
| Bulky 8 | $300 |
All prices are for shipping within New Zealand. Currently we only ship within New Zealand.
* Register to get FREE NZ standard shipping on orders over $200. FREE freight applies to standard items only. Cannot be used for orders that include items with Bulky 1, 2, 3, 4, 5, 6 and 7 freight charges.
All items are regarded as standard items for freight except items marked Bulky 1, Bulky 2, Bulky 3 or Bulky 4 where those specific charges apply.
For customers requiring delivery to outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) we reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.
Delivery Method
Online orders are delivered using PBT couriers and require a signature upon delivery so they can be tracked.
Please allow 5-10 business days for delivery, although this timeframe is an estimate only and rural delivery can take up to an additional 5 days. Please note: PBT may use a 3rd party courier for the delivery of items.
.
PBT only deliver to residential or business addresses. PO Boxes are not accepted for security reasons.
Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when delivery is attempted, the driver will leave a Card to Call at the delivery address, which can usually be found in the letterbox. This card details when the delivery was attempted, the number to call and what you need to do to have the items re-delivered.
What are my options for re-delivery of the item?
You can choose from one of the following options:
- Collection at a nearby PBT depot
- Re-direction to another address (for example you could have it delivered to your work during the day)
- Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)
To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby PBT depot.
Please note: PBT will not attempt to deliver again until they have heard from you.
If you decide that you would like PBT to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present, please ring PBT to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.
To contact the customer services team at PBT, please call 0800 FORPBT (0800 367 728).