Exchanging Products

Living

If you are unhappy with something that you have purchased , and wish to exchange it for another item, then this can be easily achieved by returning the item (along with acceptable proof of purchase) to one of our stores within 14 days of the purchase date.  The returned product must be in the original, saleable condition.

If you are unable to visit a store then you can return the unwanted item to us using the process given in the "RETURNS” section and then order the replacement product through our website.  Please note that the return process and the new order process are separate so you will see each of these processes shown as a separate transaction on your credit card.

Due to hygiene reasons unfortunately we are unable to exchange or refund Duvet Inners or Pillows. Please choose carefully.