CUSTOMER SERVICE

» Orders and Delivery

An order made via this site ("order”) is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email, on the next working day, that we have received and are processing the order. We will deliver the products set out in your order ("products”) almost anywhere in New Zealand. We do not deliver outside New Zealand; however, an overseas order may still be placed with a New Zealand delivery address.

Goods will be shipped via courier. Once payment has been received and processed, goods will be shipped.

Please allow 5-7 business days, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making the delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).  We will not otherwise be liable to you for the damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

» Shipping Information
Delivery Charges
                                                                       Freight
 
Orders of standard items up to $50                   $5
Orders of standard items over $50                    $9
Bulky 1                                                           $15
Bulky 2                                                           $25
Bulky 3                                                           $50
 
All prices are for shipping within New Zealand.  Currently we only ship within New Zealand & Australia.  
 
All standard items are standard as regards freight except items marked Bulky 1, Bulky 2 or Bulky 3 where those specific charges apply.
 
For customers requiring delivery to Australia or outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) We reserve the right to add a surcharge to the freight cost. We will contact you prior to dispatch for your approval.

Delivery Method

Online orders are delivered using couriers and require a signature upon delivery so they can be tracked. 
We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. 
Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call (usually found in the letterbox) at the delivery address. This card details when the delivery was attempted, the number and what you need to do to have the items re-delivered. To organise re-delivery please call the number on the card 0800 865 547

What are my options for re-delivery of the item?

You can choose from one of the following options:

Collection at a nearby Toll depot
Re-direction to another address (for example you could have it delivered to your work during the day)
Re-delivery to the original address (good if you know you will be available at the address to sign for delivery)

To avoid any inconvenience please consider the options of re-direction to another address where you will be available to sign for the item or collection from a nearby Toll depot.

Please note: We will not attempt to deliver again until we have heard from you.

If you decide that you would like Toll to attempt re-delivery again but are happy for them to leave the parcel at the address if you are not present then please ring Toll to arrange re-delivery and then fill out the "agreement to leave freight (parcel)" section on the card to call and leave it in the letterbox.
» Returns

We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase you can return the product. 

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being dispatched from our distribution center (excluding original freight charge).  Please return the item in its original condition, unused, in its original packaging, with product tags and any other security devices still attached.  Bed, Bath and Beyond reserves the right to decline to issue a refund if the item is not returned to them in the original condition.  This policy applies to all purchases made online from Bed Bath & Beyond.  To return an item please either:

·         Visit your nearest Bed, Bath and Beyond store, along with acceptable proof of purchase                        (see section below), 

    or

  

·         Send the item back to the following address, along with acceptable proof of purchase:

BED, BATH AND BEYOND

WEBSITE DISTRIBUTION CENTRE

7-9 OLD WAIROA ROAD

PAPAKURA

AUCKLAND

Please note that Bed, Bath and Beyond are not responsible for any returned item that is misplaced before it reaches our distribution centre. Bed, Bath and Beyond will not be responsible for any costs incurred in returning the item.

All return items sent back to our distribution centre will be refunded in the form of a credit being applied to the same credit card that the purchase was initially made with.

Due to hygiene reasons unfortunately we are unable to exchange or refund Duvet Inners or Pillows. Please choose carefully.

» Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by one of the following Proof of Purchase documents:

·         Original register receipt (no photocopies accepted)

·         Original Invoice - for items purchased online (no photocopies accepted)

·         Original return/exchange receipt (no photocopies accepted)

» Exchanging Product

If you are unhappy with something that you have purchased , and wish to exchange it for another item, then this can be easily achieved by returning the item (along with acceptable proof of purchase) to one of our stores within 14 days of the purchase date.  The returned product must be in the original, saleable condition.

If you are unable to visit a store then you can return the unwanted item to us using the process given in the "RETURNS” section and then order the replacement product through our website.  Please note that the return process and the new order process are separate so you will see each of these processes shown as a separate transaction on your credit card.

Due to hygiene reasons unfortunately we are unable to exchange or refund Duvet Inners or Pillows. Please choose carefully.

» Faulty Product

We stand by the quality of our products and services and will immediately rectify the situation if you receive any faulty or damaged product.

To return faulty/damaged items please either:

  • ·Visit your nearest store, along with acceptable proof of purchase (see section below), or
  • ·Call us on toll-free0800 002676 and we will advise you on how best to return the items to us.

Bed, Bath and Beyond reserve the right to replace the faulty/damaged product with an undamaged product in the first instance.

» Terms of Use

Welcome to Bed Bath and Beyond online

By accessing this website you agree to the Terms and Conditions listed below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

The www.bedbathandbeyond.co.nz website is provided solely for your personal use. You may not use this website for any commercial purpose.

TERMS AND CONDITIONS

Website Policies

This website’s policies are designed with you, the customer, in mind to ensure that your online shopping experience with Bed Bath & Beyond will be secure, prompt, efficient and hassle-free.

Terms of Sale

References in these terms of sale to "we", "us" and "Bed Bath & Beyond" are to BBB Retail Limited. These terms of sale apply to your purchase of products via our website ("site”). 

The name that will appear on your statement will be Bed Bath & Beyond Limited.

Privacy

We recognise that your personal information is important to you and we share your concerns about how information is collected, used and shared. Bed Bath & Beyond is committed to safeguarding your personal information and will always handle your personal information securely and carefully. Bed Bath & Beyond is committed to complying with the New Zealand Privacy Act 1993.

Why we collect information
We collect information for a number of reasons including:

To deliver products or services to you

To complete other transactions with you or on your behalf

To better understand your requirements and preferences

Improve our service

Provide offers that are of greater interest or benefit to you

How we collect this information
We collect information in a number of ways:

When you order goods or services from this website

When you leave goods with us for repair

Use

We will only use personal information about you for the following reasons:

1. To create an online account for you.

2. To record and process your orders.

3. To add to our database so we may inform you of specials, promotions, offers and events via email or post.

4. To improve the products and services we offer through this site.

5. To respond to your queries.

6. Any other reasons which we may notify at the time the information is collected.

Disclosure

We may share your personal information:

1. To our group companies or service providers (e.g. in order to store the information).

2. Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).

3. Where we are required or authorised by law to make disclosure.

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected. We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

Access and Correction

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:

1. That we correct this information if is it inaccurate; and

2. That your details do not appear on our database.

You can make changes to your personal information on the "My Account” page, by contacting us using the "Contact Us” page on this site, or by calling our free phone number – 0800 002676

Secure Shopping

Bed Bath & Beyond is conscious of the need for privacy and security for your internet shopping experience. Credit card payments are secured using sophisticated encryption technology. This ensures all credit card details you send to us via the internet will be encrypted. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorised party as long as your browser supports the use of encrypted data transmissions.

Emails

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive our email announcements about products, offers and promotions from us.

If at any time you decide you do not want to receive our emails, simply click the "Unsubscribe” link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.

Delivery charges

The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part if it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

Bed Bath & Beyond reserves the right to limit the quantities of certain items which you, your family or any group can purchase.

Product Descriptions

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) – for more information please see our Returns section.


Risk

The risk of any loss of, or damage to, the products will pass to you on delivery.

Pricing

The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges. We endeavour to ensure that all prices listed on this site are consistent with the prices offered at our stores. Bed Bath & Beyond reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.

Gift Vouchers

Bed Bath & Beyond Gift Vouchers are available to purchase in all our stores as well as online. To purchase a Gift Voucher on our website, choose the Gift Voucher amount that you wish to purchase then add it to your Shopping Bag. At this stage Bed Bath & Beyond Gift Vouchers can only be redeemed in store. Bed Bath & Beyond Gift Vouchers are not redeemable for cash.

Please note that we do not accept returns for Gift Vouchers.

Mailer Terms and Conditions

Colour options indicated are as close as the 4 colour printing process allows. Colours and sizes may vary between stores. Limited stock available on all Specials. Personal shoppers only, no trade supplied.

Disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on "as is" basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

Bed Bath & Beyond makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither Bed Bath & Beyond, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Viruses
Bed Bath & Beyond cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Bed Bath & Beyond entirely of all responsibility for any consequences of its use.

Copyright
This site and its contents are subject to copyright. The copyright is owned by BBB Retail Ltd, or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Trade Marks
This site includes registered trade marks, and other trade marks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trade marks is strictly prohibited.

Your Information

Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.

You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become know to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Third Party Sites
This site may contain links to third party sites. Bed Bath & Beyond is not responsible for the condition or content of those sites as they are not under Bed Bath & Beyond’s control. You access those sites and/or use the sites products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Bed Bath & Beyond of the sites or the products or services provided on the site.

Other Sites
Bed Bath & Beyond is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

All Liability Excluded

To the extent permitted by law:

all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and

we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions are limitations will apply and the CGA will not apply.

Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.

Amendments

We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.

Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.

This site and its content is made available for the purposes of shopping online with Bed Bath & Beyond and providing information about Bed Bath & Beyond products.

Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © Bed Bath & Beyond.

» Contact Us

 

Bed Bath & Beyond Limited
 
Physical Address:
 
7-9 Old Wairoa Road
Papakura
Auckland 2110
New Zealand
 
Postal Address:
 
P.O Box 72 347 Papakura 2244
Auckland
New Zealand

For webstore enquiries ph:
0800 002676

For all other enquiries ph:
09 299 3476

email webstore@bbbretail.co.nz